Complaints, compliments and suggestions

Thank you for visiting TTC Customer Service online. Please use the forms below to share your feedback. Visit our Contact Us page for more information.

Complaints, compliments and suggestions

Your feedback is important and helps us provide you with the best experience possible.

TTC’s Customer Service Department welcomes all compliments, complaints and suggestions about our service and employees. 

If your matter requires an immediate response, please contact us by telephone at 416 393 3030 daily 7 a.m. to 10 p.m. (Please note the Customer Service office is closed on statutory holidays).

Submitting a complaint, compliment or suggestion online

Submitting a complaint, compliment or suggestion online is fast and easy. It is always helpful to include the following information as part of your description: date, time, intersection, direction the vehicle was travelling in, route, 4-digit vehicle number, subway station and location.

• TTC Service
• TTC employee

• Give us a compliment

• Suggestions

If you have requested a response to your feedback, our goal is to get back to you within five business days. Some customer communications require interviews with operators, route supervisors or other TTC staff and may take up to 15 business days for investigation. Learn more about the complaints, compliments and suggestions process.

If you have any questions or comments about our Wheel-Trans services or policies, please contact Wheel-Trans customer service directly.

The Fare Inspector & Special Constable Complaints (FISCC) Office accepts complaints about the conduct of an individual Fare Inspector or Special Constable, as well as concerns about the policies and services related to the overall TTC Fare Inspector and Special Constable Program.